Frequently asked questions

A crypto wallet developed by EX5: free on iOS and Android, with a desktop app for Windows and macOS.

Download the app, sign up with your email and verify it. It takes a few minutes.

The app is available in English, Turkish, Russian and Polish; if your phone uses another language, it opens in English. This website is also available in Chinese, Japanese, Arabic and Vietnamese.

It is credited once the network confirmations are complete. The number of confirmations depends on the asset and is shown in the transaction details.

Assets sent on a different network may not be recoverable. Check the network before depositing; the app validates network compatibility as you enter an address.

It depends on the network and is shown on screen before you confirm. Deposits are free.

Yes. Minimum deposit and withdrawal amounts for each asset are listed in the app and on the asset pages.

When you request a quote, the rate and fee are shown; the rate is locked for 15 seconds.

A new rate arrives automatically. Nothing is executed until you confirm.

Yes, for withdrawals. It takes a few minutes to set up with an Authenticator app.

Sign in on a new device with your email and password, then remove the old device under Devices. Keep your 2FA backup key safe.

Yes. Tap the eye icon on the home screen to hide all amounts.

Use the "Forgot password" link on the sign-in screen; a reset link is sent to your email.

Write to info@ex5.com.