This page explains how to delete your account in EX5 Wallet, the app for iOS, Android, Windows and macOS provided by EX5 CRYPTO EXCHANGE sp. z o.o., and what happens to your data. Uninstalling the App does not delete your account.
1. Delete your account in the App
- Open EX5 Wallet and sign in.
- Go to Profile and tap the card with your e-mail address at the top to open Account.
- Tap Delete account. The App checks your balances and pending transactions and, if something blocks deletion, tells you what to do.
- If the App lists small balances that are too small to send, turn on I give up these small balances, or write to us instead.
- Enter your password and, if 2FA is on, your Authenticator code. Turn on I understand my account will be permanently deleted.
- Tap Delete my account. Your account is closed immediately.
In the Desktop App, open Profile in the side menu and click Delete account on the Account tab, then follow steps 4 to 6.
2. Before you delete
- Your balances must be zero and no deposit or send may be in progress. Balances worth up to USD 1 that are too small to send can be given up in the App; they are not paid out later.
- Your e-mail address must be confirmed. If it is not, request deletion by e-mail (Section 3).
- Save your transaction history if you need it, for example for taxes.
- Deletion cannot be undone.
3. Delete your account by e-mail
If you cannot use the App, write to info@ex5.com from your registered e-mail address with the subject “Delete my EX5 Wallet account”. We may ask you to confirm the request, but we will never ask for your password, PIN or 2FA codes. If a balance remains, we will tell you how to transfer it first. We delete the account within one month and confirm by e-mail.
4. What is closed and what we keep
- Your account is closed at once: you can no longer sign in, all sessions and devices lose access, and we send a confirmation e-mail.
- We keep your e-mail address, user ID, transaction records and sign-in and security records for five years from the end of the calendar year of deletion, to comply with accounting and tax law and for legal claims. They are used only for these purposes and then erased or anonymised.
- Other data (password hash, 2FA key, devices, push subscriptions, preferences, address book, language) is no longer used. To have it erased, write to info@ex5.com; we erase it within one month, and in any case at the end of the five-year period. Inbox messages are deleted after 90 days, and backups are overwritten within about one month after erasure.
- Transactions on public blockchains are permanent and cannot be erased by anyone.
- Do not send assets to your former deposit addresses.
5. Contact
EX5 CRYPTO EXCHANGE sp. z o.o., Aleja Jana Pawła II 61/212, 01-031 Warszawa, Poland; KRS 0001121024, NIP 5214081211, REGON 529358189; info@ex5.com. More information is in our Privacy Policy.
